Administrator and End-User Interfaces

Chapter 8 goes over the administrator interfaces for CUCM, CUC, CM-IMP and End-Users in CUCM

CUCM Administration Interfaces

CUCM can be accessed via HTTPS or SSH. There are 7 separate interface

1. CUCM Administration – ccmadmin
2. Unified Serviceability – ccmservice
3. Disaster Recovery System – drf
4. Unified OS Administration – cmplatform
5. Unified Reporting – cucreports
6. Unified IM and Presence Reporting – cucreports
7. CLI

Username and passwords are defined during the installation of CUCM. I do not have pictures of this as I built the VM before I was thinking about doing a blog.

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CUCM Administration Interface

Comment: Please Ignore the angry messages in the screenshot. I did not put a license of my server yet and don’t have a DNS server setup in my lab

CUCM admin interface has 9 menus

• System – Configuration of CM groups, presence, mobility, locations, device pools, regions, service parameters, etc.
• Call Routing – Define call routing system, call hunting, class of control, intercom, call park, etc
• Media Resources – MOH, media termination, transcoders
• Advanced Features – Voicemail integration, inter-company media, extension mobility, etc
• Device – Gateways, gatekeepers, trunks, phones, remote destinations, etc
• Application – CUCM Assistant Config wizard
• User Management – Application users, end users, access control groups and roles
• Bulk Administration – Perform repetitive configuration tasks in an automated way
• Help – Searchable help rules

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Serviceability Administration

6 menu options

• Alarm – Configure alarms to monitor for system performance and health
• Trace – Troubleshooting settings
• Tools – Turn on/off services
  • Under service activation is where you can turn on CUCM features
• SNMP – Configure SNMP serttings
  CallHome – Talk back to TAC
• Help – Searchable help content

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OS Administration

Allows admins to monitor and interact with the linux based OS

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Disaster Recovery

Provides backup and restore capabilities

Backups can be set on a schedule. Backups must be written to a SFTP server on the network

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Unified Reporting

Provides access to system reports. The reports gather information from existing logs and format the data into one-click reports. Data is collected across the entire cluster (publishers and subscribers).

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CLI

Accessed using SSH. Allows for some of the following

•  Shut down or restart the system

• Change versions after an upgrade

•  Start, stop, and restart service

•  Modify network settings (IP address, mask, gateway, and so on)

•  Use network tools such as ping, traceroute, and packet capture

•  Use the DRS

•  Add and modify Platform Administration accounts

•  Display server load and process information

•  Check server status, including software versions, CPU, memory and disk utilization, hardware platform, serial numbers, etc

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CUCM Roles and Access

• Users are assigned to access control groups
• Access control groups are assigned to roles
• Roles define privileges to resources in the CUCM applications
  • Resources – admin web page, reporting tool, feature section
  • Privledges
    • No Access – Deny access
    • Read – Display but cannot edit
    • Update – Full access to edit, modify, delete, update

CUCM has 46 default roles in version 10.6

CUCM has 28 default access control groups in version 10.6

• Access control groups associate 1 or more roles that provide various levels of access to applications in CUCM. Users inherit privileges based on the role they are a member of. If a user is a part of a multiple roles that have conflicting access levels, the default setting is maximum privileges. This parameter can be modified under enterprise parameters.

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Unity Connection Administration Interface

CUC has 6 administration interfaces

• Administration – cucadmin
• Unified Serviceability – ccmservice
• Unity Connection Serviceability – cuservice
• OS Administration – cmplatform
• Disaster Recovery – drf
• CLI

Unity Connection Administration

Menu driven items

• Users – Provides access to local user database to create / edit users
• Class of Service – Defines features available to users
• Templates – Provides a way to define common settings for users
• Contacts – System Contact: Account that provides interactions with CUC without a mailbox
• Distribution List – Allow a message to be delivered to multiple users
• Call Management – Defines call handlers
  • 3 types of call handlers
    • System – Foundational structure of CUC: answer calls, play greeting, route calls, take message
    • Specialized – Directory handler
    • Interview – Interact with a caller using a recorded series of questions
• Message Store – Mailbox quotas
• Networking – Configure multple CUC for either digital networking or VPIM environment
• Dial Plan – Create partitions and calling search spaces
• System Settings – Global configuration settings
• Licenses – Licenses available on the system
• Holiday Schedule – 3 system schedules – All hours, weekdays, voice recognition update schedule
• External Services – Calendar and Contact information held in Exchange
• LDAP – Configuration for LDAP synchronization
• SMTP – Notify users of new messages via email
• Advanced – Configure advanced settings such as Short Message Peer to Peer
• Telephony Integrations – Lists and configures phone systems CUC is integration with
• Tools – Bulk admin and task management

Servicability is similar to CUCM

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CM IM and Presence Administration Interface

CM-IMP provides 7 administration interfaces

• CM-IMP Administration – cupadmin
• IM and Presence Serviceability – ccmservice
• IMP OS Admin – cmplatform
• Disaster Recovery – drf
• IMP Reporting – cucreports
• Unified Reporting – cucreports
• CLI

CM-IMP Administration

• System – Config for CUCM, inbound / outbound access control lists, licensing and management
• Presence – Define gateways for providing presence information from CUCM or calendar integrations
  • SIP or Exchange Messaging and Presence (XMPP)
  • SIP for Office Communication, XMPP for Google Talk
• Messaging – External database for persistent messaging – PostgreSQL
• Application – Desk phone control, and IP Phone messenger configured here
• Bulk Administration – Similar to CUCM and CUC
• Diagnositcs – System status and troubleshooting tools
• Help – Help contents

CM-IMP Serviceability

• Alarms and event monitoring
• Access to trace logs
• Monitor real-time behavior
• Feature activation
• Reports
• SNMP configuration
• Monitor disk usage

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CUCM End User Interface

Allows users to manage the phone they are associated with. User must be part of the Standard CCM End User role.

Tasks that can be done

• CHange their password or PIN
• Add / remove / edit speed dials
• Download user guide
• Access the directory
• Subscribe or unsubscribe from phone services