CCNA Collaboration – Notes, Chapter 8

Administrator and End-User Interfaces

Chapter 8 goes over the administrator interfaces for CUCM, CUC, CM-IMP and End-Users in CUCM

CUCM Administration Interfaces

CUCM can be accessed via HTTPS or SSH. There are 7 separate interface

  1. CUCM Administration – ccmadmin
  2. Unified Serviceability – ccmservice
  3. Disaster Recovery System – drf
  4. Unified OS Administration – cmplatform
  5. Unified Reporting – cucreports
  6. Unified IM and Presence Reporting – cucreports
  7. CLI

Username and passwords are defined during the installation of CUCM. I do not have pictures of this as I built the VM before I was thinking about doing a blog.

CUCM Administration Interface

Comment: Please Ignore the angry messages in the screenshot. I did not put a license of my server yet and don’t have a DNS server setup in my lab

CUCM admin interface has 9 menus

  • System – Configuration of CM groups, presence, mobility, locations, device pools, regions, service parameters, etc.
  • Call Routing – Define call routing system, call hunting, class of control, intercom, call park, etc
  • Media Resources – MOH, media termination, transcoders
  • Advanced Features – Voicemail integration, inter-company media, extension mobility, etc
  • Device – Gateways, gatekeepers, trunks, phones, remote destinations, etc
  • Application – CUCM Assistant Config wizard
  • User Management – Application users, end users, access control groups and roles
  • Bulk Administration – Perform repetitive configuration tasks in an automated way
  • Help – Searchable help rules

Serviceability Administration

6 menu options

  • Alarm – Configure alarms to monitor for system performance and health
  • Trace – Troubleshooting settings
  • Tools – Turn on/off services
    • Under service activation is where you can turn on CUCM features
  • SNMP – Configure SNMP serttings
    CallHome – Talk back to TAC
  • Help – Searchable help content

I activated most of the services for the lab. I'm only going to have a publisher in my lab so I activated things that may normally not be on in a real world environment

I activated most of the services for the lab. I’m only going to have a publisher in my lab so I activated things that may normally not be on in a real world environment

OS Administration

Allows admins to monitor and interact with the linux based OS

 Monitor hardware-resource utilization (CPU, disk space)  Check and upgrade software versions  Verify and change IP address information  Manage Network Time Protocol (NTP) server IP addresses  Manage server security including IPsec and digital certificates  Create a TAC remote assistance account  Ping other IP devices

 Monitor hardware-resource utilization (CPU, disk space)  Check and upgrade software versions  Verify and change IP address information  Manage Network Time Protocol (NTP) server IP addresses  Manage server security including IPsec and digital certificates  Create a TAC remote assistance account  Ping other IP devices

Disaster Recovery

Provides backup and restore capabilities

Backups can be set on a schedule. Backups must be written to a SFTP server on the network

Unified Reporting

Provides access to system reports. The reports gather information from existing logs and format the data into one-click reports. Data is collected across the entire cluster (publishers and subscribers).


Accessed using SSH. Allows for some of the following

  •  Shut down or restart the system

  • Change versions after an upgrade

  •  Start, stop, and restart service

  •  Modify network settings (IP address, mask, gateway, and so on)

  •  Use network tools such as ping, traceroute, and packet capture

  •  Use the DRS

  •  Add and modify Platform Administration accounts

  •  Display server load and process information

  •  Check server status, including software versions, CPU, memory and disk utilization, hardware platform, serial numbers, etc

CUCM Roles and Access

  • Users are assigned to access control groups
  • Access control groups are assigned to roles
  • Roles define privileges to resources in the CUCM applications
    • Resources – admin web page, reporting tool, feature section
    • Privledges
      • No Access – Deny access
      • Read – Display but cannot edit
      • Update – Full access to edit, modify, delete, update

CUCM has 46 default roles in version 10.6

CUCM has 28 default access control groups in version 10.6

  • Access control groups associate 1 or more roles that provide various levels of access to applications in CUCM. Users inherit privileges based on the role they are a member of. If a user is a part of a multiple roles that have conflicting access levels, the default setting is maximum privileges. This parameter can be modified under enterprise parameters.

Unity Connection Administration Interface

CUC has 6 administration interfaces

  • Administration – cucadmin
  • Unified Serviceability – ccmservice
  • Unity Connection Serviceability – cuservice
  • OS Administration – cmplatform
  • Disaster Recovery – drf
  • CLI

Unity Connection Administration

Menu driven items

  • Users – Provides access to local user database to create / edit users
  • Class of Service – Defines features available to users
  • Templates – Provides a way to define common settings for users
  • Contacts – System Contact: Account that provides interactions with CUC without a mailbox
  • Distribution List – Allow a message to be delivered to multiple users
  • Call Management – Defines call handlers
    • 3 types of call handlers
      • System – Foundational structure of CUC: answer calls, play greeting, route calls, take message
      • Specialized – Directory handler
      • Interview – Interact with a caller using a recorded series of questions
  • Message Store – Mailbox quotas
  • Networking – Configure multple CUC for either digital networking or VPIM environment
  • Dial Plan – Create partitions and calling search spaces
  • System Settings – Global configuration settings
  • Licenses – Licenses available on the system
  • Holiday Schedule – 3 system schedules – All hours, weekdays, voice recognition update schedule
  • External Services – Calendar and Contact information held in Exchange
  • LDAP – Configuration for LDAP synchronization
  • SMTP – Notify users of new messages via email
  • Advanced – Configure advanced settings such as Short Message Peer to Peer
  • Telephony Integrations – Lists and configures phone systems CUC is integration with
  • Tools – Bulk admin and task management

Servicability is similar to CUCM

CM IM and Presence Administration Interface

CM-IMP provides 7 administration interfaces

  • CM-IMP Administration – cupadmin
  • IM and Presence Serviceability – ccmservice
  • IMP OS Admin – cmplatform
  • Disaster Recovery – drf
  • IMP Reporting – cucreports
  • Unified Reporting – cucreports
  • CLI

CM-IMP Administration

  • System – Config for CUCM, inbound / outbound access control lists, licensing and management
  • Presence – Define gateways for providing presence information from CUCM or calendar integrations
    • SIP or Exchange Messaging and Presence (XMPP)
    • SIP for Office Communication, XMPP for Google Talk
  • Messaging – External database for persistent messaging – PostgreSQL
  • Application – Desk phone control, and IP Phone messenger configured here
  • Bulk Administration – Similar to CUCM and CUC
  • Diagnositcs – System status and troubleshooting tools
  • Help – Help contents

CM-IMP Serviceability

  • Alarms and event monitoring
  • Access to trace logs
  • Monitor real-time behavior
  • Feature activation
  • Reports
  • SNMP configuration
  • Monitor disk usage

CUCM End User Interface

Allows users to manage the phone they are associated with. User must be part of the Standard CCM End User role.

Tasks that can be done

  • CHange their password or PIN
  • Add / remove / edit speed dials
  • Download user guide
  • Access the directory
  • Subscribe or unsubscribe from phone services

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