Administrator and End-User Interfaces
Chapter 8 goes over the administrator interfaces for CUCM, CUC, CM-IMP and End-Users in CUCM
CUCM Administration Interfaces
CUCM can be accessed via HTTPS or SSH. There are 7 separate interface
- CUCM Administration – ccmadmin
- Unified Serviceability – ccmservice
- Disaster Recovery System – drf
- Unified OS Administration – cmplatform
- Unified Reporting – cucreports
- Unified IM and Presence Reporting – cucreports
- CLI
Username and passwords are defined during the installation of CUCM. I do not have pictures of this as I built the VM before I was thinking about doing a blog.
CUCM Administration Interface
Comment: Please Ignore the angry messages in the screenshot. I did not put a license of my server yet and don’t have a DNS server setup in my lab
CUCM admin interface has 9 menus
- System – Configuration of CM groups, presence, mobility, locations, device pools, regions, service parameters, etc.
- Call Routing – Define call routing system, call hunting, class of control, intercom, call park, etc
- Media Resources – MOH, media termination, transcoders
- Advanced Features – Voicemail integration, inter-company media, extension mobility, etc
- Device – Gateways, gatekeepers, trunks, phones, remote destinations, etc
- Application – CUCM Assistant Config wizard
- User Management – Application users, end users, access control groups and roles
- Bulk Administration – Perform repetitive configuration tasks in an automated way
- Help – Searchable help rules
Serviceability Administration
6 menu options
- Alarm – Configure alarms to monitor for system performance and health
- Trace – Troubleshooting settings
- Tools – Turn on/off services
- Under service activation is where you can turn on CUCM features
- SNMP – Configure SNMP serttings
CallHome – Talk back to TAC - Help – Searchable help content

I activated most of the services for the lab. I’m only going to have a publisher in my lab so I activated things that may normally not be on in a real world environment
OS Administration
Allows admins to monitor and interact with the linux based OS

Monitor hardware-resource utilization (CPU, disk space) Check and upgrade software versions Verify and change IP address information Manage Network Time Protocol (NTP) server IP addresses Manage server security including IPsec and digital certificates Create a TAC remote assistance account Ping other IP devices
Disaster Recovery
Provides backup and restore capabilities
Backups can be set on a schedule. Backups must be written to a SFTP server on the network
Unified Reporting
Provides access to system reports. The reports gather information from existing logs and format the data into one-click reports. Data is collected across the entire cluster (publishers and subscribers).
CLI
Accessed using SSH. Allows for some of the following
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Shut down or restart the system
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Change versions after an upgrade
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Start, stop, and restart service
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Modify network settings (IP address, mask, gateway, and so on)
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Use network tools such as ping, traceroute, and packet capture
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Use the DRS
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Add and modify Platform Administration accounts
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Display server load and process information
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Check server status, including software versions, CPU, memory and disk utilization, hardware platform, serial numbers, etc
CUCM Roles and Access
- Users are assigned to access control groups
- Access control groups are assigned to roles
- Roles define privileges to resources in the CUCM applications
- Resources – admin web page, reporting tool, feature section
- Privledges
- No Access – Deny access
- Read – Display but cannot edit
- Update – Full access to edit, modify, delete, update
CUCM has 46 default roles in version 10.6
CUCM has 28 default access control groups in version 10.6
- Access control groups associate 1 or more roles that provide various levels of access to applications in CUCM. Users inherit privileges based on the role they are a member of. If a user is a part of a multiple roles that have conflicting access levels, the default setting is maximum privileges. This parameter can be modified under enterprise parameters.
Unity Connection Administration Interface
CUC has 6 administration interfaces
- Administration – cucadmin
- Unified Serviceability – ccmservice
- Unity Connection Serviceability – cuservice
- OS Administration – cmplatform
- Disaster Recovery – drf
- CLI
Unity Connection Administration
Menu driven items
- Users – Provides access to local user database to create / edit users
- Class of Service – Defines features available to users
- Templates – Provides a way to define common settings for users
- Contacts – System Contact: Account that provides interactions with CUC without a mailbox
- Distribution List – Allow a message to be delivered to multiple users
- Call Management – Defines call handlers
- 3 types of call handlers
- System – Foundational structure of CUC: answer calls, play greeting, route calls, take message
- Specialized – Directory handler
- Interview – Interact with a caller using a recorded series of questions
- 3 types of call handlers
- Message Store – Mailbox quotas
- Networking – Configure multple CUC for either digital networking or VPIM environment
- Dial Plan – Create partitions and calling search spaces
- System Settings – Global configuration settings
- Licenses – Licenses available on the system
- Holiday Schedule – 3 system schedules – All hours, weekdays, voice recognition update schedule
- External Services – Calendar and Contact information held in Exchange
- LDAP – Configuration for LDAP synchronization
- SMTP – Notify users of new messages via email
- Advanced – Configure advanced settings such as Short Message Peer to Peer
- Telephony Integrations – Lists and configures phone systems CUC is integration with
- Tools – Bulk admin and task management
Servicability is similar to CUCM
CM IM and Presence Administration Interface
CM-IMP provides 7 administration interfaces
- CM-IMP Administration – cupadmin
- IM and Presence Serviceability – ccmservice
- IMP OS Admin – cmplatform
- Disaster Recovery – drf
- IMP Reporting – cucreports
- Unified Reporting – cucreports
- CLI
CM-IMP Administration
- System – Config for CUCM, inbound / outbound access control lists, licensing and management
- Presence – Define gateways for providing presence information from CUCM or calendar integrations
- SIP or Exchange Messaging and Presence (XMPP)
- SIP for Office Communication, XMPP for Google Talk
- Messaging – External database for persistent messaging – PostgreSQL
- Application – Desk phone control, and IP Phone messenger configured here
- Bulk Administration – Similar to CUCM and CUC
- Diagnositcs – System status and troubleshooting tools
- Help – Help contents
CM-IMP Serviceability
- Alarms and event monitoring
- Access to trace logs
- Monitor real-time behavior
- Feature activation
- Reports
- SNMP configuration
- Monitor disk usage
CUCM End User Interface
Allows users to manage the phone they are associated with. User must be part of the Standard CCM End User role.
Tasks that can be done
- CHange their password or PIN
- Add / remove / edit speed dials
- Download user guide
- Access the directory
- Subscribe or unsubscribe from phone services