CCNA Collaboration – Notes, Chapter 12

Enabling Mobility Features in CUCM

Mobility features allow users to interact with devices and applications no matter where they are. The intent is to extend users to use their enterprise phone number for both inbound and outbound calls seamlessly.

Mobile Connect

Mobile connect – Single Number Reach (SNR) allows the enterprise phone number to be a single number that will ring multiple other devices (cell phone, desk phone, etc.) This allows users to give out a single number that can reach the user regardless of location. If a user answers their enterprise phone from their cell phone they can move the call back to their desk phone or vice versa. If the call was answered on the desk phone, the mobility softkey can be pressed and the call seamlessly moved to the cell phone without dropping the call.

Mobile Connect is configured using Remote Destination Profiles to configure a virtual phone that share configuration settings with the users primary IP phone. Up to 10 remote destinations can be configured per user.

Access Lists can be configured (not related to router ACLs) to control which calls ring which rdp and time of day.

Mobile Voice Access (MVA)

MVA provides SNR consistency for outbound calls. Accessing CUCM from a cell the user can instruct CUCM to place a call as if it was from the users IP Phone. Users call into a specific PSTN DID to access the MVA service.


Configuring Mobile Connect (SNR)

  1. Configure softkey template to add Mobility key
  2. Configure user accounts for mobility
  3. Configure phone to support mobility features
  4. Create remote destination profile and assign to user
  5. Add remote destinations to remote destination profile
  6. Configure ring schedules for remote destination
  7. Configure access list and apply to remote destination
  8. Configure service parameters

Under the End User

Under the End User


Configure MVA

  1. Activate MVA service
  2. Configure Service Parameters
  3. Enable MVA for user
  4. Configure MVA media resources
  5. Configure MVA VXML application on Voice Gateway

Output below borrowed from CCNA Collaboration CICD 210-060 Official Certification Guide

https://www.safaribooksonline.com/library/view/ccna-collaboration-cicd/9780134171760/ch12lev3sec4.html

! Define the MVA Application and URL
application
 service mva http://10.1.1.1:8080/ccmivr/pages/IVRMainpage.vxml
dial-peer voice 50001 pots
! Associate the MVA application to this dial peer
 service mva
! Match the PSTN MVA access number to this inbound dial peer
 incoming called-number 4085555000
 direct-inward-dial
dial-peer voice 50002 voip
! Match the PSTN MVA access number to this outbound dial peer
 destination-pattern 4085555000
! Identify the CUCM server running the MVA service VXML app referenced above
 session target ipv4:10.1.1.1
 dtmf-relay h245-alphanumeric
codec g711ulaw
 no vad

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